Our client required a Helpdesk module which allowed their tenants to report problems and this detail could be used to support the recharging of services back to the companies.
TAP’s property management software has a range of modules that integrate with your building and systems. Our Helpdesk module with a ‘report an issue’ function was the perfect solution for this client. This module is already pre-programmed with all problem categories for a multi-tenanted office.
With the quick set-up and simple training, the tenants could begin reporting their issues, 24/7 and this detail would be automatically sent through to the maintenance team, saving the Building Management Team valuable time. Updates to the helpdesk ticket would be captured by the system as the maintenance team were attending to the job and these would be automatically sent to the tenant who reported the problem, keeping them informed until the ticket was closed.
This module allowed the Building Management Team to recover tenant costs amounting to approximately £20,000 per year.