CASE STUDY · OLYMPIA LONDON

Partnering with Olympia to reinforce contractor compliance

A lite touch, phased digital permit solution for a heritage venue in the middle of a £1.3bn transformation, from practical completion through fit-out to day-to-day operations.

£1.3bn

redevelopment, one of Europe's largest regeneration projects

new buildings, phased onto TAP as each reached completion

Live

exhibitions running throughout the works

THE CHALLENGE

One permit system for a site in transition

Olympia is a heritage West London exhibition centre currently undergoing a £1.3bn transformation into the capital's newest destination for leisure and entertainment. As part of this, Olympia required a comprehensive digital Permit to Work system to provide worker safety compliance from practical completion, through occupier fitout to day-to-day operations. With the principal contractor delivering the redevelopment across seven new buildings, the project needed a state-of-the-art permit system that could coordinate multiple contractors while maintaining operational exhibition spaces.

The challenge was implementing a proven digital solution for a phased introduction as different buildings reached practical completion, ensuring all contractors could seamlessly access and onboard the system, and delivering modern software architecture that could scale with the project's ambitious scope.

THE SOLUTION

Lite touch, phased and built to scale

Olympia partnered with TAP to implement a lite touch, but comprehensive digital permit solution designed for integrated post construction and operational projects. The system was engineered to accommodate the project's unique requirements:

Modern technology

Built using cutting-edge software architecture, the platform ensured robust performance across the complex multi-building site with scalability essential for the extensive transition programme.

Phased implementation

Recognising the development's staged completion timeline, the permit system incorporated flexible deployment capabilities that could be activated and customised as each building phase reached practical completion.

Advanced coordination

The system provided real-time visibility of all works, ensuring seamless coordination between the end of programme activities, fitting out activities and ongoing exhibitions while the venue continued operating throughout the redevelopment.

Intelligent Stacking Plans

TAP's unique Stacking Plan technology identifies individual areas within 2D building plans as Tenanted, Vacant, and Accessible Areas. This sophisticated mapping automatically integrates hazards into permit documentation, providing contractors with critical real-time safety information.

CLIENT FEEDBACK

Why Olympia chose TAP

The Olympia team highlighted several key factors that made TAP the ideal partner for this landmark project:

Specialist expertise

TAP's exclusive focus on their core platform brought deep product knowledge and the ability to tailor functionality precisely to operational needs.

Personalised service

As a boutique, independent vendor, TAP offered direct access to their founder and development team, ensuring quick responses, clear communication, and genuine interest in client success.

Flexibility and agility

Without the bureaucracy of larger providers, TAP adapted features, implemented changes, and responded to feedback quickly, making them a highly responsive partner.

Collaborative partnership

Working with TAP feels like an extension of the in-house team, combining professional expertise with a friendly, approachable manner that made the process smooth and enjoyable.

“

Their system is tried and tested across multiple deployments, with a reputation for reliability, ease of use, and delivering on promised outcomes.

Stuart Ross
Delivery Lead, Olympia London

THE RESULTS

Integral to one of Europe's largest regeneration projects

TAP's digital permit solution successfully established a comprehensive work management system for what is one of Europe's largest regeneration projects. The phased implementation approach adapted to the development's complex timeline, while the lite touch system provides universal contractor access that delivers a consistent permit management programme across all site activities.

The digital permit system has become integral to managing this transformation while maintaining Olympia's operational capacity throughout construction. The £1.3bn redevelopment includes:

4,000

capacity live music venue

1,575

seat performing arts theatre

550,000

sq ft of offices

hotels

restaurants, bars and eateries

2.5

acres of public realm

Running a complex site?

See how TAP can coordinate every contractor, building by building.