Privacy Policy Last updated: January 2026

By accessing and using this system, you agree to the following terms.

1. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share your password or allow others to access the system using your credentials. Please notify the TAP Support Team (support@tap-in.co.uk) immediately if you believe your account has been compromised.

2. Acceptable Use

You agree to use this system only for its intended purpose: managing Help Desk Issues, permits to work, contractor information, energy management and related compliance activities for properties you are authorised to access. You must not attempt to access data relating to other properties or users, introduce malicious software, or use the system in any way that could disrupt its operation.

3. Accuracy of Information

You are responsible for ensuring that any information you submit through this system is accurate and complete. This is particularly important for permit applications, risk assessments, and contractor documentation, where inaccurate information could affect health and safety.

4. Data Protection

We process personal data in accordance with UK data protection law. Our Privacy Policy, available at [link], explains how we collect, use, and protect your information.

5. Intellectual Property

The system and its contents are owned by Tenant Assistance Program Ltd. You may not copy, modify, or distribute any part of the system without our written permission.

6. Availability

While we take reasonable steps to ensure the system is available, we do not guarantee uninterrupted access. We may occasionally need to suspend access for maintenance or updates.

7. Limitation of Liability

Your organisation’s use of this system is governed by the contract between Tenant Assistance Program Ltd and your organisation, or your instructing organisation. Nothing in these Terms of Use limits or excludes any liability that cannot be limited or excluded by law.

8. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of the system after any changes constitutes acceptance of the revised terms.

9. Contact

If you have any questions about these Terms of Use, please contact us at support@tap-in.co.uk